Why I deeply regret buying a Sun Bandit solar water heater from PPC Solar
This is my own personal experience in buying a Sun Bandit solar water heater in Taos County NM in 2019, and why I do not recommend it based upon my experiences with the system as a whole. The header photo shows where 4 of the 8 solar panels powering my Sun Bandit water heater have been removed so that the 2 inverters could be removed and sent back to Sun Bandit for tech analysis. My Sun Bandit system has not been able to utilize solar energy for 2 weeks, and after a installation of an additional ground on 4/20/21 per Sun Bandit's specifications, the system still cannot pull solar power.
I asked Sunbandit tech support to send new inverters now rather than waiting to analyze my original inverters so that my system does not remain solely pulling energy of my electrical grid for power. Sun Bandit tech support refused to do so stating they have a process, and they want to analyze the current inverters to see what the issue is with the inverters, and "typically there is about a 4-6 week turnaround time" before Sun Bandit will send back my original inverters or new ones. I do not consider 4-6 weeks turnaround time good customer service. My installer, PPC Solar, has already come out twice to troubleshoot the system, with nothing working, and having to remove the 2 inverters to send back to Sun Bandit per Sun Bandit's requirement.
Problems with installation of the Sun Bandit hybrid water heater system in 2019:
I asked Sunbandit tech support to send new inverters now rather than waiting to analyze my original inverters so that my system does not remain solely pulling energy of my electrical grid for power. Sun Bandit tech support refused to do so stating they have a process, and they want to analyze the current inverters to see what the issue is with the inverters, and "typically there is about a 4-6 week turnaround time" before Sun Bandit will send back my original inverters or new ones. I do not consider 4-6 weeks turnaround time good customer service. My installer, PPC Solar, has already come out twice to troubleshoot the system, with nothing working, and having to remove the 2 inverters to send back to Sun Bandit per Sun Bandit's requirement.
Problems with installation of the Sun Bandit hybrid water heater system in 2019: